Refund policy

Refunds & Returns

Order cancellation in accordance with the law, the consumer has a cooling-off period of 14 calendar days. Within this period, the consumer does not need to justify their order cancellation and will be reimbursed once the goods have been returned in their original packaging and in perfect condition. The consumer will only be responsible for the return delivery costs.  

Non picked-up goods
When a customer fails to collect a package and the package is returned to us, we will charge a fee covering the handling charges, at least 25 EUR.